First Time Visitors
Who we are
Established in 2024 in Tokyo, Achoon-ya serves as a vendor for Japanese figures and a variety of otaku-related products. A multitude of items have been delivered to satisfied customers worldwide.
All products are sourced and shipped from Japan with a strict policy against counterfeits.
Payment
We accept a wide range of payment methods:
All orders will be charged in US dollars.
Prices do not cover potential fees from your bank or payment service provider.
Shipping
We offer three different shipping methods:
Our shipments are managed by Japan Post. Products are meticulously packaged with cushioning and sent in discreet packaging.
The website will automatically compute all shipping costs. Keep in mind that certain items may limit available shipping methods due to size and weight.
When will it ship?
Once your order is on the way, we will let you know via email.
Handling time
All orders placed with us are usually processed within 72 hours (3 business days; which fall between Monday - Friday). We do not process orders on weekends or Japanese national holidays.
The shipping method does not impact the handling time of orders, meaning orders using Express shipping will not receive priority treatment or faster handling time.
Shipping time
The shipping durations shown on our site are average estimates in business days, drawn from our expertise. Keep in mind the 72-hour handling time is distinct from shipping time. At times, shipping and handling may extend, especially during peak periods like Christmas or New Year.
Potential customs delays not factored into estimated shipping time. Account for extra time in strict customs countries.
Shipping is not provided by Solaris Japan but by postal services, so delays from the post office or customs do not warrant compensation, suspension, or cancellation.
In cases of extended delivery delays, ensure you have your tracking number on hand and contact our support team and local post office. There are instances where tracking updates may not reflect the actual shipment location due to post office processing or customs inspection.